What We Do / Communications

Communications solutions

Pay for the Seats You Use, Not the Ones You Bought.

Per-seat communications licensing drifts: unused licenses pile up and tiers get upgraded without a clear need. MALA audits usage against what you're licensed for, compares UCaaS and voice platforms independently and negotiates terms that flex with your headcount.

UCaaSVoiceCollaborationLicense AuditFlexible Terms
Talk to an AdvisorDownload the data sheet (PDF)
The challenge

Communications costs creep one seat at a time.

01

Unused licenses

Seats that stay on the invoice after people leave.

02

Tier inflation

Premium tiers bought for features few people use.

03

Overlapping tools

Multiple meeting, chat and phone platforms doing the same job.

04

Rigid contracts

Terms that can't shrink when headcount does.

Our approach

From licensed to actually used.

  1. 01

    Audit

    Compare actual usage against licensed capacity.

  2. 02

    Rationalize

    Identify overlapping meeting, chat and voice tools.

  3. 03

    Compare

    Evaluate UCaaS and voice platforms side by side.

  4. 04

    Negotiate

    Secure flexible headcount terms and pricing.

  5. 05

    Implement

    Coordinate porting, deployment and adoption.

Where MALA helps

One platform decision, made on your terms.

UCaaS evaluation

Platforms compared on features, reliability and cost.

Voice

Calling plans, numbers and carriers reviewed.

Collaboration

Meeting and chat tools consolidated.

License audit

Usage vs. licensed capacity, seat by seat.

Flexible terms

Contracts that adjust with headcount.

Implementation

Number porting and deployment coordinated.

Contact center needs are different. See the Customer Experience data sheet.

By the numbers

Why this matters now.

37%average tool overlap found across engagementsMALA Engagement Data
23%average overpayment against market ratesMALA Engagement Data
330+providers in MALA's partner network, UCaaS includedEqual Compensation
$0fee to you. Paid by the vendor only if you move forwardVendor-Sponsored
Who it's for

Built for the people who own the decision.

  • CIO / ITOne communications platform instead of several.
  • CFOSeats and tiers that match real usage.
  • HR / OperationsTerms that flex with hiring and attrition.
  • Multi-site orgsConsistent calling and collaboration everywhere.
  • ProcurementPlatforms compared on the same criteria.
The MALA model

Unbiased. Vendor-sponsored.

Our services are sponsored through strategic referral agreements with 330+ technology solutions providers, never billed to you.

  • Unbiased recommendationsNo provider pays MALA more than another qualified provider, so your requirements drive the answer.
  • Paid only if you move forwardThe selected vendor compensates MALA, and only when you choose a recommended vendor.
  • No obligationYou are never required to move forward with any recommended vendor.
Common questions

What clients ask first.

How do we know what we actually use?

We audit usage against licensed capacity, seat by seat and feature by feature.

Do we have to switch providers?

Not necessarily. Renegotiating with the incumbent is often the fastest win.

Can we consolidate tools?

Usually. Overlapping meeting, chat and voice tools are among the most common findings.

Are you tied to a vendor?

No. No provider pays MALA more than another qualified provider.

Engagement at a glance
Scope
UCaaS, voice and collaboration
Focus
Usage vs. licensed capacity, tier fit, flexible terms
Deliverable
Platform comparison and negotiated agreement
Cost to you
None. Vendor-sponsored, no obligation
The first step

Bring your next communications renewal. No obligation.

A senior advisor will review your seats, tiers and terms in 30 minutes. No obligation.

Talk to an AdvisorSchedule a consultation

Vendor-sponsored: MALA is paid by the vendor only if you move forward with a recommended vendor. No obligation to do so.

Related solutionsCustomer Experience→Connectivity→Cost Management→Communications data sheet (PDF)↓