Straight talk on contact center AI, identity security, sovereign AI and how independent advisory works — most in under three minutes.
Most technology decisions don’t go wrong at implementation. They go wrong at selection. Eric Anderson explains why he built an independent advisory firm and how the model works.
AI is rapidly changing the contact center — but adding AI alone doesn’t automatically create a better customer experience. How contact center AI, UCaaS, CCaaS and CX strategy work together across the customer journey.
Watch on YouTubeThe traditional security perimeter has changed. The question for security leaders is no longer just “Is our network secure?” — it’s “Who has access to what, and should they?”
Watch on YouTubeSovereign AI isn’t about building your own model or moving everything back on-prem. It’s about keeping meaningful control over where your data lives, who can access it, and the infrastructure your AI runs on.
Watch on YouTubeMost technology decisions don’t go wrong at implementation. They go wrong at selection. Eric Anderson explains why he built an independent advisory firm and how the model works.
Watch on YouTubeEach video runs 1–4 minutes.
The same independent view we bring to every engagement.
Thirty minutes on a renewal, an evaluation or a modernization plan you’re weighing. You’ll get an outside read on it, and an honest answer about whether we’re the right fit.