Tools Customer Experience
Contact Center Modernization ROI
What is your contact center leaving on the table?
Enter your agents, volumes and handle times. See what AI self-service, agent assist and a cloud platform would return each year, and how fast it pays back.
- CCaaS
- AI virtual agents
- Agent assist
- Board-ready payback
Step 1 · Your operation
Model your savings
Pick the example closest to you, then change any number. Results update as you type.
How the numbers are calculated
AI self-serviceContacts × repetitive % × 25% contained × (handle + wrap minutes) × 70% realized × cost per minute × 12
AI usage costContained contacts × $0.40 each × 12 (subtracted)
Agent assistRemaining contacts × handle minutes × 7% faster × 70% realized × cost per minute × 12
Auto summariesRemaining contacts × wrap minutes × 30% less × 70% realized × cost per minute × 12
Platform change(Current cost − $150 per agent for CCaaS with AI) × agents × 12, plus $40 per agent per month in avoided hardware and maintenance for on-prem
One-time cost$50,000 + $1,500 per agent for implementation, integration and training
Capacity freedAgent hours returned ÷ 1,800 productive hours per full-time agent
Step 2 · Your full report
Take a 3-year business case to your board
Unlock a year-by-year cost comparison, the platform types that fit your size and systems, and a phased rollout that captures savings early.
3-year cost view
Year-by-year savings net of one-time cost.
Phased rollout
What to launch first to start payback sooner.
Platform fit
CCaaS categories that fit your seat count and systems.
UnlockedYour full report is open above. Want an advisor to walk through it with you? Book 30 minutes.